Privacy policy

Privacy Policy

Last Updated: July 10, 2026

At Merciles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely through our payment providers)

Order Information

  • Products purchased
  • Order history
  • Shipping preferences
  • Transaction details

Device Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Website usage and browsing activity

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails and marketing communications if you have chosen to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

3. Payment Information

Payments are processed securely through trusted third-party payment providers. Merciles does not store your complete credit or debit card information on our servers.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Customer support services
  • Marketing platforms (when applicable)

These service providers receive only the information necessary to perform their services and are expected to protect your information.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes
  • Enforce our policies

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with the revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Merciles
Email: merciles.reg@gmail.com

Thank you for trusting Merciles. We appreciate your confidence and are committed to protecting your privacy while providing a safe and enjoyable shopping experience.