Refund policy

Return & Refund Policy

Return Policy

We want you to love what you receive. If you’re not fully satisfied with your order, we may accept returns under the conditions below.

Return Window

You may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition

  • Tags must still be attached if applicable

  • The item must be returned in its original packaging when possible

  • Proof of purchase or order confirmation is required

Non-Returnable Items

For hygiene and quality reasons, the following items may not be eligible for return:

  • Worn, washed, or damaged items

  • Final sale or clearance items

  • Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refund Policy

Once we receive and inspect your returned item, we’ll notify you about the status of your refund.

Approved Refunds

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Partial Refunds

In some cases, partial refunds may be granted for:

  • Items returned not in original condition

  • Items with missing parts not due to our error

  • Returns requested outside the allowed return period, if accepted at our discretion

Non-Refundable Costs

Original shipping charges are non-refundable unless the return is due to our mistake, such as:

  • Wrong item sent

  • Damaged item received

  • Defective product

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We’ll review the issue and offer a replacement, store credit, or refund when appropriate.

Exchanges

We currently do not guarantee direct exchanges unless stated otherwise. If you need a different size, color, or item, the easiest option is to return the original item (if eligible) and place a new order.

Cancellations

Orders may only be canceled or changed within 12 hours of purchase. After that, your order may already be in processing and cannot be guaranteed for cancellation.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact us at merciles.reg@gmail.com

We appreciate your support and thank you for shopping with us!